These Terms of Service (the "Terms") govern your access to and use of the BonusFlow platform, websites, and related services. Please read them carefully. By creating an account or using the service, you agree to be bound by these Terms.
BonusFlow is a service operated by BonusGroup LTD ("BonusGroup", "we", "us", or "our"), a company registered in Bulgaria under company number 207378054, with its registered office in Kyustendil, Bulgaria [full registered address to be completed]. References to "you" or the "Customer" mean the individual or organisation that registers for or uses the service.
BonusFlow is a multi-tenant business platform that may include, depending on your plan, modules for email and shared inbox, contacts and CRM, calendar and meetings, marketing campaigns, pricing, recurring billing, website tools, and related features. We may add, change, or remove features over time to improve the Service. If a change materially reduces core functionality of a paid module, we will give you reasonable notice.
To use the Service you must register for an Account and provide accurate information. You are responsible for keeping your credentials secure and for all activity that takes place under your Account. You must notify us promptly if you believe your Account has been accessed without authorisation.
The Service is intended for business and professional use. You must be at least 18 years old and able to enter into a binding contract to use it. If you register on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.
You agree not to use the Service to:
You are responsible for the conduct of every user on your Account and for ensuring their use complies with these Terms.
The Service lets you connect Third-Party Services, including mailboxes and accounts provided by Google (Gmail and Google Workspace) and Microsoft (Microsoft 365 and Outlook). When you connect such an account, you authorise BonusFlow to access, process, and display the data needed to provide the connected feature, on your behalf and under your control.
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We access Google user data only to provide and improve the features you have connected, we do not sell it, we do not use it for advertising, and we do not use it to train generalised artificial intelligence or machine learning models. The same principle applies to data accessed through Microsoft services.
Your use of any Third-Party Service is also subject to that provider's own terms and privacy policy. We are not responsible for Third-Party Services, and connecting them is at your discretion. You can disconnect an integration at any time from within the Service.
Paid plans and modules are billed according to the prices and billing period shown on our pricing page and in your order at the time of purchase. Unless stated otherwise, fees are exclusive of applicable taxes, which will be added where required.
We may change our prices. For existing Subscriptions, price changes take effect at the next renewal, and we will give you reasonable notice before they apply.
As between you and us, you own your Customer Data. You grant us the limited rights needed to host, process, and transmit that data so we can provide the Service to you and your users.
Our handling of personal data is described in our Privacy Policy, which forms part of these Terms. Where we process personal data on your behalf as a processor, that processing is also governed by our data processing terms, available on request. You are responsible for having a lawful basis for the data you put into the Service and for informing your own contacts and users as required.
We apply appropriate technical and organisational measures to protect Customer Data. On termination, and subject to any legal retention obligations, you may export your data within a reasonable period, after which we may delete it.
The Service, including its software, design, and content we provide, is owned by BonusGroup or its licensors and is protected by intellectual property laws. We grant you a non-exclusive, non-transferable right to use the Service during your Subscription, for your own business purposes, in accordance with these Terms. We reserve all rights not expressly granted.
If you send us feedback or suggestions, you agree that we may use them to improve the Service without obligation to you.
We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance, and we will aim to schedule planned downtime to limit disruption. Support is provided through the channels described on our website or in your plan.
To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet every requirement you may have. Nothing in these Terms excludes any warranty or right that cannot be excluded under applicable law.
To the fullest extent permitted by law, neither party will be liable for any indirect, incidental, special, or consequential loss, or for loss of profits, revenue, data, or goodwill, arising out of or in connection with the Service or these Terms.
To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with the Service or these Terms will not exceed the amount you paid to us for the Service in the twelve months immediately before the event giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud.
You agree to indemnify and hold BonusGroup harmless from claims, damages, and reasonable costs arising from your Customer Data, your use of the Service in breach of these Terms, or your breach of applicable law or the rights of a third party.
You may stop using the Service and close your Account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if your use poses a security or legal risk to the Service or to others. Where practical and lawful, we will give you notice and an opportunity to resolve the issue first.
On termination, your right to use the Service ends. Provisions that by their nature should survive termination, including those on fees due, intellectual property, disclaimers, liability, and governing law, will continue to apply.
We may update these Terms from time to time. If we make a material change, we will give you reasonable notice, for example by email or through the Service, before it takes effect. Your continued use of the Service after a change takes effect means you accept the updated Terms. If you do not agree, you may stop using the Service and cancel your Subscription.
These Terms are governed by the laws of Bulgaria, without regard to conflict of law rules. The courts of Bulgaria will have jurisdiction over any dispute arising out of or in connection with these Terms, without prejudice to any mandatory consumer protection rights you may have in your country of residence.
BonusGroup LTD
Company number: 207378054
Registered office: Kyustendil, Bulgaria [full registered address to be completed]
Email: support@bonusflow.eu