Features
One product. The whole operation around your inbox.
BonusFlow is a shared inbox first, then everything a small team needs around it. Here’s what’s inside, all included in every plan.
support@, info@, bookings@, together
Shared inboxes
Give every shared address a real workspace. Assign conversations, see who’s replying, leave private internal notes, and track read state so customers never get two answers or none.
- Assignment, read state and internal notes
- Saved replies and signatures per mailbox
- Folders, spam and bulk actions
- Full searchable history for the whole team
- One-line summary on every email
- Category and urgency flags
- Draft-with-AI from the full thread
- Confidential mail never processed
Summaries, urgency and replies, never on private mail
AI triage & drafting
AI reads incoming shared mail to summarise it, categorise it and flag urgency, and can draft a reply from the whole thread. Confidential mailboxes are excluded entirely.
Turn email into tracked work
Tickets & SLAs
Convert any message into a ticket with a priority, owner, due date and SLA. Breach alerts mean nothing slips on a busy day, and resolved work is on record.
- Email-to-ticket in one click
- Priorities, statuses and SLAs
- First-response and resolution tracking
- Internal notes vs client replies
- Auto-built contacts and companies
- Stages, notes and billing items
- Per-contact mail and ticket history
- GDPR export and erase built in
Records that build themselves
Lightweight CRM
Contacts and companies form automatically from your mail. Add notes, stages and billing items, and see every thread and ticket for a contact in one view.
The work behind the inbox
Projects & tasks
A simple board to plan and track the work your mail creates. Assign tasks, move them across columns, and attach the email or document that started it.
- Kanban board with priorities
- Tasks from email or AI from a document
- Attach files and link conversations
- Per-project progress at a glance
- Channels and direct messages
- File sharing and project links
- One-click video calls
- Presence and do-not-disturb
Talk without leaving
Team chat & video
Message teammates, share files and start a video call in the same app. No more switching to Slack and Zoom to discuss the email you’re both looking at.
Routine triage handles itself
Workflow automation
Build rules that run on new mail, match on sender, subject or body, then assign, mark done, move to a folder or flag as spam. The repetitive sorting does itself.
- If-this-then-that rules on new mail
- Assign, file, resolve or flag automatically
- Per-rule run counts
- Owner and director controls
Questions
Frequently asked questions
Does BonusFlow replace my helpdesk and CRM?
For most small and mid-sized teams, yes. The shared inbox, tickets, CRM, projects, chat and automation are designed to cover what you’d otherwise buy as separate helpdesk, CRM and project tools.
Is the AI optional?
Yes. AI triage can be turned on or off per mailbox, and is always off for Confidential mailboxes. You can run the whole product without AI if you prefer.
Can I control who sees what?
Yes, every mailbox is Shared, Personal or Confidential, and you grant access per person. Owners and directors get extra controls, and all confidential access is audited.
Does it work on mobile?
Yes, BonusFlow is a responsive web app that installs to your phone’s home screen, with notifications, so your team can work from anywhere.
Bring your team’s inbox under control this week
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