Help centre

Set it up yourself. Ask us when you want to.

Everything an owner asks in the first week, answered in a few lines. Inside the app, the Help button in the top bar sends a question straight to us.

Getting started

How do I start?

Go to app.bonusflow.eu/signup, enter your name, company and email. Your workspace opens immediately. A red bar at the top reminds you to pick a plan when you are ready; until then you can set everything up.

Do I need a credit card to start?

No. You start, set up and invite your team first. You choose a plan in Settings, Billing when you want the workspace to go live for real work.

How long does setup take?

Most owners are done in an afternoon: switch on modules, rename a few things, connect a mailbox, invite the team. The five short videos below cover each step.

Can you set it up for me?

Yes. Business and Scale include a free setup session, and migration from your old tools is free. Book it from the Help menu in the app or from the footer of this site.

Modules

How do I switch a module on or off?

Settings, Modules. Each module is a switch. On appears in the menu within seconds; off disappears from the menu and from your bill at the next invoice. Your data stays.

Can I rename a module?

Yes. Settings, Modules, click the name. Call Projects Jobs, call Tickets Enquiries. Your team sees your words everywhere.

What are industry-setup modules?

Modules built for one type of business, such as container planning or vehicles and repair jobs. They are switched on for you when you pick that industry at signup, at no separate price. Ask us from Help if you want one added later.

I need something that does not exist.

Tell us from the Help menu in the app or the form at the bottom of this page. Within two working days we say whether it fits BonusFlow and what it would cost.

People and access

How do I invite my team?

Settings, People, Invite. Enter their email and pick a role: Owner, Director or Member. They receive a link and are in within a minute.

Who can see what?

Roles decide. Members see the work assigned to them and shared mailboxes they are added to. Directors see everything in the workspace. Owners also manage billing and modules.

Is there a phone app?

Yes. Open app.bonusflow.eu on your phone and choose Install on phone from the menu. It works like an app, with notifications.

Mail, website and forms

How do I connect our mailbox?

Settings, Mailboxes, Add. Microsoft 365 and Google connect with one login; other providers with IMAP and SMTP details. Shared mailboxes become team inboxes.

How do I get website enquiries into BonusFlow?

Website module: either build your site in BonusFlow, or paste the form snippet into your existing site. Every enquiry becomes a lead with the sender's details.

Can I keep my current website?

Yes. Use the enquiry form snippet on your existing site. Only the leads move into BonusFlow.

Billing

How does pricing work?

One flat price per business, never per seat: Core EUR 69, Business EUR 149 or Scale EUR 299 a month. Extra people above the plan limit are EUR 6 each. Modules you switch on are flat monthly add-ons; several are included in Business and Scale.

Can I cancel?

Any month. Annual billing gives two months free. Prices exclude VAT; EU businesses with a valid VAT number are reverse-charged.

Can I export my data?

Yes, at any time: contacts, tickets, projects and mail as evidence-grade .eml. On request we erase everything.

Where is my data hosted?

In the European Union, under GDPR. It never leaves the EU.

Short videos

Five videos, two minutes each

Video 1 · 2 min

Your first ten minutes

From signup to a workspace that looks like your business.

Coming this month

Video 2 · 2 min

Switching modules on and off

Settings, Modules, and what happens to the menu and the bill.

Coming this month

Video 3 · 2 min

Renaming things and adding fields

Make the app speak your team's language.

Coming this month

Video 4 · 2 min

Inviting your team and setting roles

Owners, Directors, Members and shared mailboxes.

Coming this month

Video 5 · 2 min

Connecting your mailbox and website form

Microsoft 365, Google or IMAP, plus the form snippet.

Coming this month

Still stuck?

Thirty minutes with us, on your screen.

Free for Business and Scale. We set it up with you and answer everything in one go.

Book a setup call
Missing something?

Not there yet? We build it.

BonusFlow grows from what customers ask for. Postcode pricing, toll reconciliation, inspection planning and candidate sharing all started as one customer's request. Tell us what your business needs and within two working days we say whether it fits BonusFlow, and what it would cost.